Delivery Terms
Please see below for further Information:
Shipping Policy
Returns & Exchanges:
Our refunds and exchange policy lasts for 14 days from the date of delivery of your order.
For full explanation on refunds and exchanges please see the link below:
About us & our products
What is Pro Hydro?
Pro Hydro is a hydration-focused company. We create convenient electrolyte products designed to help you rehydrate quickly and effectively.
How do I use your products?
Mix one sachet with 300-500ml of cold still or sparkling water. Stir and enjoy!
I drink enough water, do I still need hydration support?
Drinking water is essential, but it doesn’t replenish electrolytes lost through sweating, exercise, or daily activities. oneshot complements your water intake by restoring vital electrolytes and adding vitamins like B5, B6, B12, and C to optimise hydration and energy.
What is in a oneshot stick?
Each stick contains six essential electrolytes—sodium, potassium, magnesium, calcium, chloride, and phosphate—along with vitamins B5, B6, B12, and C, and zinc. This blend supports hydration, energy, focus, and recovery, all without sugar or artificial additives.
How is it different from other electrolyte drinks?
Unlike sugary, additive-filled options, oneshot is sugar-free, low-calorie, and enriched with vitamins B5, B6, B12, C, and zinc. These additions enhance energy metabolism, immune health, and focus, making it a superior hydration solution.
Do Pro Hydro products replace water?
No — they are designed to work with water to restore hydration more effectively than water alone.
Is it safe for children?
Yes, oneshot is safe for children thanks to its carefully measured levels of electrolytes and vitamins. If concerned, please consult a doctor or nutritionalist.
Can I consume this while pregnant?
oneshot is generally safe during pregnancy and helps maintain hydration with essential minerals and vitamins. However, always consult your healthcare provider before introducing new supplements while pregnant.
Is it safe while breastfeeding?
Yes, oneshot is safe while breastfeeding. It supports hydration and energy levels, but it’s always best to check with your doctor for personalised guidance.
When should I consume this?
oneshot is perfect anytime you need hydration or a boost, such as during or after workouts, while fasting, traveling, or recovering from dehydration. It’s also great for staying energised on busy days.
How many can I consume in a day?
For regular hydration, one stick per day is ideal. For intense activity or heat exposure, additional servings can be consumed as needed.
Is oneshot suitable for special diets like vegan, keto, or paleo?
Yes, oneshot is formulated to support a range of special diets. It is 100% plant-based and contains no animal-derived ingredients, making it fully vegan. With zero sugar and only 1.4 grams of carbohydrates per serving, it’s keto-friendly. It also aligns with paleo principles, using clean, natural ingredients without artificial additives.
Does it contain caffeine?
No, oneshot is caffeine-free. It boosts energy and focus naturally through its blend of electrolytes and B vitamins.
Does it have gluten?
No, oneshot is gluten-free, making it safe for those with gluten sensitivities or following a gluten-free diet.
Pre-Order
How do I place an order?
Simply add your chosen items to your cart and head to checkout. You’ll receive an email confirmation once your order is placed.
When is payment taken?
Payment for your order is taken and charged during the checkout process.
What payment methods do you accept?
We accept major debit/credit cards and other secure payment options shown at checkout.
What happens if I have a problem when I go to pay?
If you encounter an error when first entering your credit card details, it may be due to a missed field or an error in the information provided. Any such error will be highlighted in red, and you will be prompted to re-enter your details.
If your details are correct but the page remains stuck on ‘processing payment’ after submission, it could be a browser-related issue. We recommend using the latest version of your internet browser. If the issue persists, please contact us.
If your order has been successfully placed, you will receive an email confirmation. You can also view the order in your order history, provided you created an account during the checkout process.
Is my credit card secure?
Yes, we use a range of security measures to ensure the privacy and protection of your personal information. It is safe to use your credit card on our ordering platforms. Oneshot does not scan, capture, or store any credit card details. All payment information is handled securely by trusted payment gateway providers such as PayPal.
Do you ship internationally?
Currently, we only ship within the UK. We hope to start international shipping in the near future.
How much does shipping cost?
Orders under £40 → £2.49 delivery fee.
Orders over £40 → Free shipping!
How long does delivery take?
Orders are sent on a 2-day delivery service once processed. So you should have your product within 4 days of placing your order, to also allow for processing time.
Do you ship on weekends?
No, orders placed on weekends or bank holidays are processed the next business day.
Will you share my information with anyone?
We do not share or sell information to third parties, nor do we use any personal information for any reason other than its intended use.
Post-Order
What if I did not receive my order confirmation email?
Please allow up to 1 hour for your email to come through. If you have still not received it, thereafter, please send us an email on support@1shot.uk
What if I want to add something to my order after I have paid?
We do not store your personal data and therefore cannot amend your order or charge your card without your authorisation. This ensures that only you can approve any payments.
If you wish to add items to your order, please email us at orders@1shot.uk, and a member of our team will assist you. We may need to send you a separate payment link for any additional charges.
What if we are unable to fulfil some items in your order?
If an item you ordered online is out of stock for delivery, a refund will automatically be issued to the same card used for the purchase. Please allow 3–5 working days for the refund to appear in your account.
We will get in contact with you before making any changes to your order.
Can I cancel or modify my order?
Once an order has been dispatched, it cannot be cancelled or amended. However, if you wish to make any changes or cancel your order before receiving the dispatch notification, we will do our best to assist.
Please contact our team by replying to your confirmation email or by emailing us at orders@1shot.uk
Can I track my order?
Yes — you’ll receive tracking information once your order is dispatched.
Post-Delivery
What if one of the products that I ordered is missing?
During the packing process, a member of the team will carefully check your order to ensure all the items you have requested are included. You will be informed of any items that are out of stock or unavailable.
If you find that something is missing from your order upon delivery, please contact us by email within 2 days of receiving your order, and we will resolve the issue.
What if I was sent an incorrect item?
If you have received an item that is different from what you ordered, please contact us via email within 2 days of receiving your order and we will rectify the issue.
Please note that we may require photographic evidence to verify any problems that may have occurred.
My order arrived damaged — what should I do?
Please email us within 2 days with photos, and we’ll arrange a replacement or refund.
Please note that we may require photographic evidence to verify any problems that may have occurred.
What if there was an issue with my item?
If you have any problems with your items, please contact us via email within 2 days from the point of delivery of your order and we will rectify this.
What happens if I refuse/reject a delivery
Please do not refuse or reject a delivery attempt. If you are dissatisfied with any items or our service, kindly let us know by emailing us or replying to any of the email notifications once you have accepted the parcel.
Refusing or rejecting a delivery may result in monetary penalties, which are unfortunately beyond our control.
What is your returns policy?
Unopened products can be returned. For details, see our Returns Policy page.
How should I store the products?
Keep products in a cool, dry place away from direct sunlight.
Retailers and Wholesale
please contact us at trade@1shot.uk to discuss bulk or wholesale enquiries.
How can I contact customer support?
You can reach us anytime at:
Email: support@1shot.uk
We aim to reply within 1 business day.